Writing Effective Policies and Procedures Training
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Writing Effective Policies and Procedures Training Course
Introduction:
Policies and procedures should be one of the first places managers and staff go to when they have any doubts about what they should do.
Poor or missing policies and procedures are some of the main reasons staff find themselves stuck, wasting time, or making mistakes. Sometimes, they have to deal with contradictory information. They can also find it hard to find the right advice quickly.
But with clear, active, and specific writing, every employee or stakeholder will know where they stand and how they should act in any professional situation.
This course will prepare delegates to create effective policies and procedures, vital reports, and other related documents such as Specifications and Standards.
The focal point of this course will be on making these effects within the organization and considering issues for example compliance, language, and hierarchical culture.
Course Objectives:
By the end of this Writing Effective Policies and Procedures Training Course, you will be able to:
- Create professional documents
- Identify the main clauses that appear in them
- Understand real examples of policies and procedures
- Understanding of methods used in drafting effective policies and procedures
- Avoid ambiguity and uncertainty
- Apply methods to highlight potential problems with existing Policies and Procedures and improve their effectiveness
- Increase working knowledge of implications and potential problems with Policy and Procedures
- Better awareness of the commercial impact of drafting issues
- Improve the ability to reduce the risks
- Gain an opportunity to review Policy and Procedures and understand their importance to business
- Understand the different roles of documents
- Learn drafting skills that will be usable in a wide range of situations
- Have the chance to practice drafting skills in a non-threatening environment
- Improve their strategic thinking on how to develop Policy and Procedures documents
- Learn practical techniques for the drafting of Policy and Procedures
- Illustrate the impact of non-compliance and build fully compliant procedures
- Demonstrate ability to manage and reduce risk effectively
Who Should Attend?
Writing Effective Policies and Procedures Training Course ideal for:
- Staff responsible for writing policies and procedures will greatly benefit from this program.
- Managers at all levels who wish to consolidate, refresh, and reinforce their knowledge and skills
- Quality Assurance Professionals
- Human Resource Professionals
- Policies Owners and Writers
Course Outlines:
Introduction to Policy & Procedure Writing
- Introduction
- Why Policies are important
- What makes a decent policy
- The structure of policy and procedures
- How to Start Writing Policies and Procedures
- How to Write Procedures to Increase Control
- Writing Procedures for Results
Setting up a Governance Policy Framework for Policies and Procedures
- The legal and compliance role of Policies and Procedures
- The review process and approval
- The rationale for writing disclaimers
- The role of policy and procedures
- What needs to be included
- Who should be included
- The review processes
- The approval processes
- Writing styles
- Incorporation and editing of different documents; integrating into one style
Implementation of policy and procedures
- Auditing and Monitoring policy and procedures
- Maintaining a strategic distance from equivocalness
- Quality Management Standards – ISO 900
- Management Commitment: The Key to Getting Procedures Used
- How to ensure staff compliance – holding users responsible
- How to notify users
- Special Cases
- Notifying Managers first
- Meeting Work Plans and Notification Forms
- Resistance factors and Dealing with resistance
Standard Operating Procedures (SOPs) Format
- Authorization, Production, and Distribution of SOPs
- Revising and Updating Policies and Procedures
- Creating good manuals and handbooks
- What to put in a manual or handbook
- Design elements
- Production elements
- Distribution issues
Case Studies Analysis
- Creating a Perfect Document
- Verification
- Validation
- Editing
- Proofreading
- Who Reviews?
- Board/Delegated Authority Ratification and Review Process
- Optional Group workshop/exercises
- Group discussion
- Course review/wrap-up
