The Complete Course on Facilities Management
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The Complete Course on Facilities Management Course
Introduction:
Facilities management is one of the fastest-growing professions in the world. Facilities managers are responsible for many of the buildings and services which support businesses and other types of organizations. Facilities management professionals are responsible for services that enable and support business.
Roles cover management of a wide range of areas including health and safety, risk management, business continuity, procurement, sustainability, space planning, energy, property and asset management. They are typically responsible for activities such as catering, cleaning, building maintenance, environmental services, security and reception.
This 10 Days course will feature how to establish, implement, manage and continually improve your facility department to get the best out of the facilities within the given boundaries of costs, performance and other important factors during its total lifetime.
The course is designed to develop delegates’ skills in managing facility staff and corporate assets while minimizing risk exposure in the workplace. As the Facilities Management (FM) function continues to evolve, this training course offers the latest thinking in the profession, the right balance between asset performance (functionality, availability, reliability, safety), and will tackle specific issues encountered on the ground and apply best practices in discussing real solutions.
Course Objectives:
At the end of The Complete Course on Facilities Management the participants will be able to:
- Understand the role and contribution of the FM Function.
- Be able to define and manage key Facilities Management Portfolios and Asset types.
- Ensure compliance both in terms of Quality and adherence to legal standards.
- Learn what best practices are available and best proper for implementation in the participants’ organization
- Understand the need for a proper operational & maintenance control center
- Learn how to draw up a (preventive) maintenance concept, based on risk
- Improve strategies to decide when and what to contract out
- Accomplish an outsourcing strategy which helps you in realizing better results
- Understand the different contract types and how to apply them
- Learn how to monitor performance and results
- Understand how a benchmark study can help in improving the process
- Learn how to apply best practices
- Understand how to operate and maintain their facilities as a "business within a business"
- Learn how to be able to share experience and knowledge with others
Who Should Attend?
The Complete Course on Facilities Management is suitable for:
- Head of Facilities
- Estate Managers
- Auditors/Compliance training teams
- Facilities managers
- Building managers
- Risk department
- Administration department
- People who interested to gain such great knowledge in facilities management.
Course Outlines:
An Overview of Facilities Management
- The Facilities Management process in general
- Facilities Management as a business within a business
- Facilities phases, planning and realization
- Relationship between Facilities Management and Asset Management
The Basic Elements of Facilities Management:
- Strategic & annual planning
- Design, build, and maintain recycle
- Operations & Services
- Work planning & control
- Maintenance & repair
- Information management
Preventive Maintenance & Maintenance Strategy:
- Understanding risk
- Risk-Based Maintenance - the methodology
- Seven steps in developing an efficient and risk-based maintenance strategy
- Defining maintenance tasks
- Case study
- Typical inspection & maintenance tasks for utilities
Outsourcing and Contracting:
- What to outsource and what not
- Choosing the right contractor
- How to manage this
- Contract types
- The contracting cycle
- Service level agreements
Performance Monitoring and Benchmarking
- Continuous improvement
- Target setting as a starting point
- Monitoring performance: development and use of Key Performance Indicators
- The Facilities Management Balanced Scorecard (FMBSC)
- Assessments, audits and benchmarking; practical exercise in auditing
- Course review/Wrap up
MAINTENANCE AND REPAIRS
- Heating, Ventilation and Air Conditioning (HVAC) Maintenance
- Lifts and Escalators Maintenance
- Structural and Buildings Maintenance
- Fire systems maintenance including IT Infrastructure
- Environmental elements of Facilities Management
MANAGEMENT AND CONTROL
- Managing Internal Customer Service and Expectations
- Managing Risk
- Controlling Costs
- Service Level Agreements
- Contractors’ Performance
- Space Management
ROLE & CONTRIBUTION OF THE MAINTENANCE FUNCTION WITHIN THE ORGANISATION
- Overview of the maintenance function
