Successful Procurement of FM Services
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Successful Procurement of FM Services Course
Introduction:
The aim of a procurement process in facility management is to select the bidder best able to deliver the services required by a client over a defined term, at a price that is acceptable to the client, with optimal commercial and legal terms acceptable to both parties.
This course is designed to guide buyers and managers of FM services through the process of developing a procurement strategy to meet business needs and achieve a ‘best value’ solution.
Participants will be shown how to determine the correct procurement strategy through profiling current services, understanding the actual service requirements and establishing the true cost of service delivery.
The structure and content of service contracts and how to specify services clearly and concisely will be explained and participants will learn how to set meaningful service levels to aid performance measurement and control costs. Selection of bidders, the management of a clear tender process specific to services and winning negotiation techniques will also be explained.
The interrelationship between procurement and service delivery will be explored, as will the criteria for successful mobilization and day to-day management
Course Objectives:
Successful procurement of FM services course will improve the participants’ commercial awareness and enable them to:
- Determine appropriate contract strategies.
- Recognize opportunities for service level improvements and cost savings.
- Comprehend service contracts.
- Manage the tender process.
- Start contracted service provision effectively.
- Manage contracts and resolve disputes
Who Should Attend?
Successful procurement of FM services course is intended for all those involved in the procurement of FM services, whether in the public or the private sectors, including:
- FM managers and staff
- Procurement managers and staff
- Contract managers and staff
Course Outlines:
The procurement processes
- Setting procurement outcomes.
- Who should be involved?
- Reviewing current service provision.
- Service profiling.
- Current cost and future budget.
- Impact of business objectives.
Contract strategy
- Determining a contract strategy.
- Driving out unnecessary costs.
- Setting expectations.
- Culture and constraints.
- Planning and control.
- Contractual relationship style (partnering, alliance, etc).
Comprehending service contracts
- Contract document structure.
- Terms and conditions.
- What type of specification?
- Pitfalls of supplier contracts.
- How to draft service specifications?
- How to structure pricing schedules?
The tender process
- How to control the process?
- Deadlines and responsibilities.
- Getting the best from bidders.
- Structured evaluation methods.
- Understanding the price!
- Running an effective tender board.
- Interviewing and negotiation techniques.
Mobilization
- Resourcing (client, contractor)
- Communication issues.
- Establishing working relationships.
- Interpreting the contract.
- Setting KPIs.
- Meetings and documentation.
- Anticipating and resolving common problems.
Contract management
- How to focus on strategic management?
- Driving innovation.
- Managing performance and costs.
- Measurement made easy.
- Dispute management.
- Reviews, development, extensions and re-tendering.
- Useful tips on managing specific services.
