Quality Assurance and Quality Control: Using ISO 9001 as a Framework
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Quality Assurance and Quality Control: Using ISO 9001 as a Framework Course
Introduction:
Quality Assurance (QA) is a system of principles, methods, and best practices that provide a framework for organizations to strive for excellence in everything they do. Today businesses, governments, and other fields are implementing Quality Assurance (QA) as their management philosophy. TQM techniques result in every member of the team working together to attain the department's objectives.
Quality Assurance (QA) is a leadership practice that has a positive impact on the entire work environment. Effective leaders build a solid foundation that allows them to develop truly committed employees with high morale and improved performance. Because Total Quality Management provides employees with opportunities for participation, problem-solving, and teamwork, it creates a level of motivation within each employee.
Course Objectives:
The main objectives of this Quality Assurance and Quality Control Using ISO 9001 as a Framework are:
- Discuss the primary concepts of Total Quality Management
- Define the major benefits to the organization of Total Quality Management
- Describe TQM techniques for measuring and improving quality
- Gain the information and skills needed to implement total quality practices
- Describe how TQM can be introduced into their workplace
- Integrate the fundamentals of TQM into the organization’s business model
- Implement the best practices of world-class TQM organizations
- Identify useful quality improvement techniques
Who Should Attend?
This Quality Assurance and Quality Control Using ISO 9001 as a Framework course is ideal for:
- Those responsible for achieving quality objectives
- Those with assigned roles in maintaining a quality management system
- Those with responsibility for making the transition to the new ISO 9001:2015
- Those interested in business improvement
- Those designated as quality management systems auditors
Course Outlines:
A Process Approach to Managing Quality
- An introduction to quality management systems
- The new ISO high-level structure for management systems standards and links with the framework for the new ISO 9001:2015
- The process approaches
- The organization is a set of inter-related processes
- Risks and opportunities in your quality management system
Designing and Implementing ISO 9001:2015
- The PDCA approach
- Risk-based thinking
- The organization and context
- Needs and expectations of interested parties
- The significance of effective leadership in a quality management system
- The role and responsibilities of leaders in the new ISO 9001:2015
Planning and Operating ISO 9001:2015
- Establishing policies
- Planning for a quality management system
- Addressing risk and opportunity within a quality management system
- Supporting your system – resources, and competence
- Operations, planning, and control
Performance Monitoring, Quality Assurance, and Analysis
- Measurement and monitoring of processes
- Measurement and monitoring of products
- Measurement and monitoring of the satisfaction of interested parties
- Analysis and reporting of data
- Continual improvement of the system
- Continual improvement of the organization
Internal Audit as a Management Tool
- Management and planning of an internal audit
- Auditing in practice
- Opening meetings
- Collecting data
- Feedback on the audit
- Audit reporting
