Pioneer Skills for the HR Professionals
Select Other "city & date"
Pioneer Skills for the HR Professionals Course
Introduction:
HR professionals serve as intermediaries between employees, department heads, and CEOs, overseeing tasks that involve collaboration across various individuals and departments. HR administrators and officers consistently face demands to broaden their knowledge and skill sets.
HR practitioners equipped with a comprehensive understanding of relevant areas and practical skills create more opportunities in the corporate world. The following are essential skills that every HR manager should possess.
Course Objectives:
By the end of Pioneer Skills for the HR Professionals Course, participants will be able to:
- Performance management, reward, and remuneration
- Identify the role of HR administrators within the HR structure of their organization
- List and develop competencies required for successful HR administrators
- Distinguish between various types of organizational structures and develop structures using Microsoft Visio
- Describe the core functions of HR systems and determine business requirements for their organization’s HR system
- Develop HR reports using different types of graphs and templates
- Select legal documents required to collect and maintain for employees.
- Create their organization’s employee handbook
- Develop sample HR reports
- Increase the basic skills of conflict resolution
- Training on techniques for handling HR-related situations
- Understanding the importance of customer service in HR
Who Should Attend?
This Pioneer Skills for the HR Professionals Course is ideal for:
- Professionals or Supervisors acquiring responsibility for the HR or Personnel Function.
- HR or Personnel Generalists.
- Specialists returning to, or moving to, a Generalist Role.
- Established HR Professionals wishing to obtain new ideas.
- Newly appointed HR professionals.
- Professionals or Supervisors or Team Leaders who wish to improve their knowledge of professional HR
Course Outlines:
Introduction to Human Resource
- Methodology of communication in HR
- Relation of listening and empathy
- Concept of “STAR and FACT” techniques
- Concept of “Probing and Leading” techniques
- Understanding the fundamentals of public speaking
Departments in Human Resource
- Understanding the client-centric HR department
- Importance of customer service in HR
- Understanding the concept of “Internal vs External” customer
- Developing a mentality of customer service in HR
Preparing HR Reports
- Introduction to Business Writing
- Preparing HR reports
- Identifying and correcting mistakes while writing HR reports
- Explanation with examples of certain HR reports
Resolution of Conflict
- Methodology of Conflict
- Influencing skills for resolving conflict
- Understanding the concept of the TKI conflict model “Thomas-Kilmann Conflict Model”
The Way Forward
- Understanding Motivation and Avoiding a Simplistic Approach
- Where Pay and Reward Fit with Motivation
- The Messages for Leaders
- Evolution of HR from Tactical to Strategic
- Employee Relationship Management
- The Personal Skills Needed for the New Roles
- Influencing Skills
- Managing Conflict
- Assertiveness
