Operations Management and Development Training

Introduction:

Operations management and development involves planning, organizing, and supervising processes, and making necessary improvements for higher profitability. The adjustments in the everyday operations have to support the company’s strategic goals, so they are preceded by deep analysis and measurement of the current processes.

This 10-day course on Operations Management and development is an ideal choice for those looking to broaden their knowledge in the field of operations and equip themselves with the skills that they need to progress their career in this area. 

The course will provide you with an overarching general introduction to operations management and each subsequent module will focus on two or three specific areas, giving you all of the information and detail that you need to hit the ground running in the profession. The course covers a good range of specific and technical operations information and also more general management principles to give you a broad and all-encompassing knowledge of the field.

Course Objectives:

At the end of the Operations Management and Development Training Course, participants will know about:

• Define ‘operations and ‘operations management’
• Identify the roles and responsibilities of operations managers in different organizational contexts
• Apply the ‘transformation model’ to identify the inputs, transformation processes, and outputs of an organization
• identify operational and administrative processes
• Describe the boundaries of an operations system, and recognize its interfaces with other functional areas within the organization and with its external environment.
• Some of the ideas of quality management and how they can be used to facilitate improvement
• How operations managers can reduce the risk of things going wrong and how they can recover when they do
• How managers can project manage (among other things) improvement activities to organize the changes that improvement inevitably requires.

Who Should Attend?

This course is ideal for:

• Chief operations officers
• Operations directors and managers
• Heads of departments
• Operations executives, officers, and staff
• Those who wish to learn how to develop the capabilities of their operation’s processes to improve process performance.

Course Outlines:

An Introduction to Successful Operations Management and Development 

• A broad definition of operations management, including its purpose and its key principles
• What successful operations management looks like
• A brief history of operations management
• The key skills, experience, and personal attributes that you need to be an Operations Manager

Operations Improvement

• The importance of improvement in operations management
• Key elements of operations improvement
• Broad approaches to improvement
• Improvement techniques
• Managing the improvement process

Supply Chain Management: Purchasing and Inventory

• Definitions of logistics and supply chain management
• Purchasing within SCM - why it is important
• Purchasing within SCM - steps in the process and how to find suppliers
• Purchasing within SCM - documents in the process and when things go wrong

 

Supply Chain Management: Product Development and Production

• How to identify your target market
• Conducting primary and secondary market research and different methods that you can use
• Key stages of the product development process
• The production and scheduling process and different types of production, including job, batch, and flow production

Supply Chain Management:  Product Distribution and Marketing

• Defining product distribution and different distribution channels
• Key individuals and parties involved in the distribution process
• Things to consider in the packaging and presentation of your product
• Deciding on delivery options for customers

Finance and Managing Costs

• The importance of finance and cost management to the field of operations management
• Some key financial terminology and documents
• The importance of and how to compile budgets, balance sheets, and asset registers
• What depreciation is and some common ways in which to calculate it

Working with Employees, Contractors, and Other Workers

• An overview of different employment statuses, such as employed staff, contractors, subcontractors, agency workers, and zero-hours contracts
• Managing employed staff, including contractual clauses and statutory entitlements
• Contractors and subcontractors - advantages and disadvantages of using them and how to work with them in the best possible way
• Common clauses within contracts for services

An Introduction to Project Management

• What project management is and how it can relate to your role as an Operations Manager
• The five key phases of project management
• Examples of operations management projects, or common project types that you may be involved in
• What SMART objectives are and how to write them

More Project Methodologies in Operations Management

• A definition of Six Sigma and its main principles
• Different tools and methodologies that you can use within the Six Sigma process
• Some strengths and potential weaknesses of the approach
• How to maximize the value of Six Sigma

Maintaining Quality in Operations Management

• Ways to ensure quality in the design and production phases
• The importance of quality assurance and quality control, including testing
• Features of the ISO 9000 standards for quality
• Types of quality defects and how to deal with them

Socially and Environmentally Responsible Operations Management