Operations Excellence and Quality within Facilities Management
Select Other "city & date"
Operations Excellence and Quality within Facilities Management Course
Introduction:
Facilities management is a field that sees a particularly strong adoption of the idea of operational excellence, and there are many opportunities to improve the way a company operates in this field, and ensure that it gets even better, more consistent results. When an organization is applying operational excellence correctly, it should have a complete overview of the whole system, something which can be of particular importance when it comes to facilities management
This 10 Days course is designed to provide delegates with an in depth understanding of the critical elements within successful Facilities Management (FM) From understanding the requirement to ensure the FM strategy is aligned with overall organizational strategy, through to defining and managing a range of FM portfolios and asset types, and concluding with ensuring quality and legal compliance within the FM function to support overall organizational compliance and governance.
This course also provides delegates with the key elements to deliver Facilities Management Excellence, from Developing and executing the Facilities Management strategy, through to the effective management of main Contractors and Sub Contractors, plus the associated snagging control and retention process, plus crucially the human aspect of Facilities Management to ensure a productive and motivated Facilities team.
Course Objectives:
At the end of this Operational Excellence and Quality Within Facilities Management training course, you will be able to:
- Effectively report on performance of the function.
- Create and enhance sustainability within the operations management function.
- Develop a comprehensive appreciation of the role of quality in successful organizations.
- Understand the importance of leadership in achieving world-class quality standards.
- Evaluate the different levels of quality in your organization.
- Appreciate the skills need to manage environmental.
- Appreciate the need to incorporate quality from the design stages.
- Understand how people in your organization can make or break your quality goals.
- Develop the skills needed to partner with your supply chain in achieving quality.
- Appreciate the quality tools and techniques at your disposal.
- Understand how you can reach your quality goals via the use of audits and quality awards.
- Examine the intricacies of applying quality stands in service delivery.
- Understand the role and contribution of the FM Function.
- Be able to define and manage key Facilities Management Portfolios and Asset types.
- Ensure compliance both in terms of Quality and adherence to legal standards.
- Create, develop and implement Facilities Management Strategy.
- Effectively manage Main and Sub-Contractors – including snagging and retentions management, both operationally and contractually.
Who Should Attend?
This Operational Excellence and Quality Within Facilities Management training course is suitable for:
- Operations Directors and Managers
- Compliance Managers
- Internal Auditors
- Heads of Maintenance
- Senior executives, managers, advisors and officers who wish to develop a thorough knower of Quality Management.
- Facilities Managers
- Estate Managers
Course Outlines:
Operations Management impact on Organizational Governance
- Ensuring compliance
- Continuous improvement techniques
Operations Management Reporting
- Effective Reporting of Operational Performance
- Understanding & Reporting Financial Performance
- Understanding & Reporting Quality Delivery
Sustainable Operations Management
- Environmental aspects of Operations Management
- Operations Management Diagnostic Toolkit
- Triple Bottom Line concept and applications
Understanding Quality
- Management and quality
- The price of quality
- People, processes and systems
- The Total Quality Management philosophy
Quality Management Leadership
- Leadership The of foundation of TQM
- quality Leadership roles and responsibilities
- quality Management vs quality Leadership
- Operational Leadership vs strategic Leadership
The Six-level Model of TQM Adoption
- Level 1 – Uncommitted
- Level 2 – Drifters
- Level 3 – Tool-pushers
- Level 4 – Improvers
- Level 5 – Award-winners
- Level 6 – World-class
Design for Quality
- Design, innovation and improvement
- Design control and management
- Standards and specifications
- Service sector quality design
Quality Management – the HR Factor
- People and organizational structure
- Teamwork for quality
- Communications for quality
- Training for quality
Performance Monitoring and Benchmarking
- Continuous improvement
- Target setting as a starting point
- Monitoring performance: development and use of Key Performance Indicators
- The Facilities Management Balanced Scorecard (FMBSC)
- Assessments, audits and benchmarking; practical exercise in auditing
- Course review/Wrap up
