Management Skills for Administrative Professionals
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Management Skills for Administrative Professionals Course
Introduction:
Management is frequently described as the art of getting work done through others. This requires a set of skills and talents that Administrative Professionals can develop to extend their influence, meet their manager's expectations, create a professional image, take initiative, solve problems, resolve conflict, plan current and future activities, and have a springboard for career development.
To do all of this successfully, you need to have strategic insight and be able to innovate better processes. At the same time, you must be tactical, process-oriented, and driven toward continuous improvement.
Management Skills for Administrative Professionals training course gives you a wide range of skills to help you handle any work challenge with greater confidence and effectiveness. Leave with an action plan of best practices to apply immediately on the job.
Course Objectives:
By the end of Management Skills for Administrative Professionals training course, participants will be able to:
- Manage to change roles and responsibilities whether working with bosses, peers, team members, or customers
- Meet dynamic work expectations by expanding your proactive capabilities
- Clearly and confidently communicate and negotiate to manage conflicts and achieve results
- Apply emotional intelligence and effective listening practices to your job
- Use strategic diplomacy to handle office politics, difficult people, and demanding situations
- Use essential management skills to get the job done
- Manage your time and your manager’s expectations
- Influence others to get their support and commitment
Who Should Attend?
Management Skills for Administrative Professionals training course, is ideal for:
- Administrative Assistants, Coordinators, Managers, and Officers
- Office Assistants, Administrators, Managers and Supervisors
- Project/Team/Department Assistants, Coordinators, Officers, and Leaders
- Personal Assistants
- Secretaries
- Executive/Management Secretaries, Assistants, and PAs
Course Outlines:
The role and responsibility of administration manager
- Identifying the responsibility and duty of the administration manager
- The career development of administration manager
- The function’s positioning within your company
- How to evaluate the performance of the administration manager
Establishment and implementation of company policy
- The content of internal policy
- How to control properly
- Why policy becomes nominal
- Improving the execution of the administration department
Communication and conflict management
- How to transmit the information effectively from top to down
- How to deal with delicate situations
- Avoiding and solving conflicts
- How to push other managers to cooperate with you
Corporate culture and staff motivation
- Building corporate culture
- How to make the culture influence all employees
- Motivating employees effectively
- Establishing the core values and position of the administration department
Manage Time and Priorities
- Establish a Systematic and Efficient Approach to Work Using Prioritization and Time Management Strategies
- Identify Strategic Uses of Technology to Manage Information and Better Utilize Time
- Evaluate Current Roles and Responsibilities to Identify Activities That Can Be Delegated
