Human Resources and Training
Manage and Improve Employee Performance
Select Other "city & date"
Manage and Improve Employee Performance Course
Introduction:
Course Objectives:
At the end of the Manage and Improve Employee Performance training course, you be able to:
- Explain the meaning of performance management
- Describe how to manage performance decline
- Evaluate the basics of group dynamics
- Differentiate between talent management & succession planning
- List the key competencies of Emotional Intelligence (EI)
- Formulate a business case for appropriate performance appraisal
Who Should Attend?
Manage and Improve Employee Performance Training course, is ideal for :
- All Leaders and Managers
- All HR and Learning and Development professionals
- Engineers, Project Managers, Technical Leads, and Financial Professionals transiting into a people management or leadership role
- Those who are new to managing people and are looking for an insight into human behavior
- Anyone recently promoted into a people management or leadership role
Course Outlines:
Understanding Yourself and Others
- The performance cycle
- Planning and supporting performance
- Exploring human psychology
- Your Johari window
- How are attitudes formed?
- Your personality style explored
- Understanding Emotional Intelligence (EI)
Performance Improvement Planning (PIP)
- Introduction to performance management of people
- Grievance and disciplinaries procedures
- HR managers, grievances, and disciplinaries
- Tribunals and tribunal procedures
- Understanding performance decline and the factors affecting performance
- Work performance interviewing
- Communication skills for the performance interview
- Managing good performance – behavioral reinforcement theory
Driving Performance through Talent Management
- Talent management – explored
- Individual employee incentive and recognition programs
- Employee resourcing: best practices
- Introducing the basics of manpower planning
- Flexibility and introducing the ‘flexible firm’
- Differentiating succession management & talent management
Giving Feedback and Making Appraisal Work
- The principles of effective performance appraisal
- Performance management in a multi-cultural setting
- How to deal with common mistakes and minimize failure
- How to structure an appraisal meeting - a step-by-step outline
- Giving feedback with Emotional Intelligence (EI)
Dealing with ‘Difficult’ People
- Providing appropriate career-path planning - supporting development
- Dealing with difficult people and stakeholders
- Behavior styles – passive, aggressive, passive-aggressive & assertive
- Handling aggression in others
- Personal Action Planning
