Interpersonal and Communication Skills
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Interpersonal and Communication Skills Course
Introduction:
Organizational success depends upon the ability of team members to communicate with each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives, be it on a personal or an organizational level.
Interpersonal and Communication Skills training course will help you develop the skills you need to focus on your purpose, profile your audience, and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success.
The course helps develop skills and strategies for successful communication in the modern business environment, beginning by looking at the definition of effective business communication, the use of appropriate language and tone, how to plan your communication, face-to-face communication, how to communicate effectively by phone, and listening skills.
Course Objectives:
By the end of the interpersonal and communication skills course, participants will be able to:
- Understand the principles of communication and interpersonal skills
- Learn strategies for communicating your message clearly
- Apply the skills necessary to communicate in an effective manner
- Demonstrate their ability to communicate across cultures
- Acquire the skills necessary for communicating effectively.
- Improve their ability to communicate across cultures.
- Employ techniques for listening actively and empathically.
- Communicate assertively.
- Manage interpersonal conflict.
- Handle feedback and criticism constructively.
- Employ techniques for listening actively and empathically
- Manage interpersonal conflict
- Handle feedback and criticism constructively
Who Should Attend?
The interpersonal and Communication Skills training course is ideal for :
- Employees, supervisors, managers
- Team Leaders - prospective, new or experienced
- Supervisors
- Others seeking to improve their communication skills both on and off the job.
Course Outlines:
Effective Communication
- Introduction to Communication
- Elements of Effective Communication
- Qualities of Effective Communicators
- The Communication Process
- Communication Beyond Words
- Sources of Miscommunication: Barriers
- Overcoming Communication Barriers
Communication Across Cultures
- Improving Cross-Cultural Communication: Guidelines
- Managing Perceptions and Biases
- Understanding Communication Styles
- The Cross-Cultural Communication Skill Set
- Communicating within Multi-Cultural Teams
- Universal Laws of Persuasion: Process
Interpersonal skills
- Building effortless rapport with colleagues
- Working with the boss
- Giving and receiving feedback
- Dealing with emotions
- Building trust with people
Assertiveness
- What is assertiveness and what it is not?
- The different behavioral styles
- Self-confidence and self-esteem
- Negotiating a win-win situation
Communication Behavior and Conflict Management
- Passive, Aggressive and Assertive Behavior
- Verbal and Non-Verbal Elements of Communication
- Understanding Conflict: Sources
- Conflict Management Styles
- Mastering Conflict Management Skills
- Learning to Say No
Barriers to effective communication
- Types of Physical Interference Affecting Communication
- Positive and negative organizational climates
- Overcoming the barriers to communication
Improving communication
- Understanding I’m ok, you’re ok life scripts
- Improving organizational communication
- Promoting better relationships
- Communication between managers and employees
Constructive Feedback and Criticism
- The Value of Feedback
- Positive and Negative Feedback
- Giving Constructive Criticism
- Dealing with Negative Criticism
