Healthcare Quality and Performance Improvement
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Healthcare Quality and Performance Improvement Course
Introduction:
Quality improvement in healthcare means a systematic approach by a healthcare organization that monitors, assesses, and improves the standards of quality healthcare.
The organizational chain of activities is cyclic and needs continuous improvement to seek a higher level of performance. Continuous up-gradation in healthcare activities can pull out healthcare organizations from inefficient traditional concepts and utilize technology/tools to perform efficiently and hence generate better quality results
This in-depth and interactive course explains how to apply some of the most important practices in one of our nation’s largest, most important, and increasingly complex industries. It explains the vital concept of “relational coordination” " coordinating work through shared goals, shared knowledge, and mutual respect.
Course Objectives:
By the end of the Healthcare Quality and Performance Improvement course you should be able to:
- Recognize weak areas of relational coordination within your organization.
- Transform work practices that are creating barriers to relational coordination.
- Establish a high-performance work system to foster consistent relational coordination across all disciplines.
- How to achieve this crucial dynamic, providing a long-awaited cure to an industry in crisis.
- Identify industry-level obstacles to high-performance healthcare and discuss how individual organizations and their leaders can support sweeping change at the highest levels.
Who Should Attend?
This program has been designed for anyone who wants to initiate a healthcare quality improvement project, to lead a small team of colleagues in such projects, or to become a quality improvement specialist. The program provides a foundation in quality improvement concepts, methods, and tools that can be used by both quality improvement managers and clinical leaders who want to improve patient care.
Course Outlines:
Transforming Healthcare
- The challenges we face.
- What is rational coordination?
- How rational coordination drives quality and efficiency performance.
Building a High-Performance Work System
- A different kind of high-performance work system.
- Select for teamwork.
- Measure team performance.
- Reward team performance.
- Resolve conflicts proactively.
Invest in frontline leadership.
- Design jobs for focus.
- Make job boundaries flexible.
- Establish boundary spanners.
- Connect through pathways.
Broaden participation in patient rounds.
- Develop shared information systems.
- Partner with your suppliers.
- Combine work practices to build a high-performance work system.
Getting from Here to There
- Respond to pressure with resilience.
- Transform your organization systemically and sustainably.
- Make unions your partners, not adversaries.
- Support change at the industry level.
