Essentials of Stakeholder Management training
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Essentials of Stakeholder Management training Course
Introduction:
Stakeholder management is the process by which you organize, monitor, and improve your relationships with your stakeholders. It involves systematically identifying stakeholders; analyzing their needs and expectations; and planning and implementing various tasks to engage with them. A good stakeholder management process will be the means through which you are able to coordinate your interactions and assess the status and quality of your relationship with various stakeholders.
Influencing and persuading all of the internal and external stakeholders – vendors, outsourcing providers, customers, and colleagues – in any process are essential elements of managing continuous improvement.
By attending this Essentials of Stakeholder Management training course you will develop the skills and capability to influence and manage stakeholders and through a range of tools and techniques effectively increase their readiness to change and overcome resistance.
Course Objectives:
By the end of this Essentials of Stakeholder Management training course, participants will be able to:
- Understand what good stakeholder management looks like
- Identify their style of stakeholder management along with the needs of their customer.
- Recognize ways of securing stakeholder agreement.
- Distinguish the 6 different persuasion styles.
- State various methods to build an ongoing relationship
- Better understand your own preferences, behaviors, and working styles
- Develop a technique to gauge the preferences, behaviors, and working styles of others
- Learn how to use that knowledge and understanding to build effective working relationships
- Consider your existing stakeholder relationships and what steps you might take to improve those
Who Should Attend?
Essentials of Stakeholder Management training course is ideal for:
- Anyone who is responsible for engaging in and managing, stakeholder relationships in a business change environment
Course Outlines:
Stakeholder mapping
- Analysis models and tools
- Who to influence?
- Creating your own stakeholder mapping model
What makes them tick?
- Considerations from Stakeholder Mapping
- Use of position, knowledge, or personal power
Personality preferences
- Identify your own preferences
- How are different types influenced?
- How to influence others
Influencing strategies
- Road map to successful influencing
- Different types of influencing strategies
- Push and pull type behaviors
- Tools, skills and behaviors of effective influencing
Effective communication
- Communication preferences
- Managing conversations with stakeholders
- Selecting communication methodologies to get your messages across
