Essential skills for HR professionals
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Essential skills for HR professionals Course
Introduction:
Pursuing an HR career is not for the faint of heart. Being responsible for making hiring and firing decisions, keeping watch over employee welfare, and handling a company’s most sensitive information isn’t for everyone.
Whilst HR professionals are expected to understand and be able to implement HR practices and legislation, it is also important for them to possess the necessary soft skills to succeed in the profession.
Course Objectives:
By the end of the Essential Skills for HR Professionals training course, the participant will be able to:
- Understand communication and explain its importance to the work of HR professionals.
- Explains the main principles of business and report writing.
- Produce written HR correspondence and sample HR reports.
- Apply the basic skills of conflict resolution including influencing.
- Explain the importance of customer service in HR and the steps to build the required mindset.
- Apply basic coaching and counseling techniques in HR-specific situations.
Who Should Attend?
Essential skills for HR professionals training course is ideal for:
- Human Resource Professionals as team leader, supervisory and middle management level wishing to advance their career
- Managers at all levels who wish to consolidate, refresh, and reinforce their knowledge and skills
- Ideal for delegates who are intending to move into Human Resource management after a period of experience in line management
- Line Managers wishing to develop a more thorough understanding of the key Human Resource practices so that they can manage their teams more effectively
Course Outlines:
Human Resources and Communication
- Definition of Communication
- Communication in HR
- Characteristics of an Effective HR Communicator
- Questioning Techniques
- Listening and Empathy
- Interviewing Techniques:
- The STAR Technique
- The FACT Technique
- The Probing Technique
- The Leading Technique
- Basics of Public Speaking
HR Business Communication and HR Report
- Basics of Business Writing
- Writing HR Reports
- Common Mistakes in Writing HR Correspondence and Reports
- Examples of HR Correspondence and Reports
Conflict Resolution: A Required Skill for HR Professionals
- Definition of Conflict
- Sources of Conflict in HR
- Thomas Kilmann Conflict Model
- Influencing Skills
- Practical Applications in HR
Client-Centric HR Departments
- Definition of Customer Service
- Internal Customers versus External Customers
- The Importance of Customer Service in HR
- HR Customers – Who Are They?
- Building a Customer Service Mentality in the HR Department
Coaching and Counselling Employees and Line Managers
- Coaching, Counseling, and Mentoring
- Importance of Coaching and Counselling to HR Professionals
- Difference between Coaching, Counseling and Mentoring
- The 5 Principles of Coaching:
- Principle 1: Feedback
- Principle 2: Accountability
- Principle 3 Challenge
- Principle 4: Tension
- Principle 5: Systems
- The “TGROW” Model of a Super Coach (Topic, Goal, Reality, Options, Will)
Emotional Intelligence (EI): The Base for Honing HR Professional Competencies
- Definition of Emotional Intelligence
- Self-Awareness and Self-Management
- The Importance of EI for HR Professionals
- Developing EI Competencies
- Daily Applications in the HR Environment
