Effective Decision Making and Problem Solving
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Effective Decision Making and Problem Solving Course
Introduction:
In problem-solving, you identify and evaluate solution paths; in decision-making, you make a similar discovery and evaluation of alternatives. In this course, participants will develop their skills in Problem Solving and Decision Making.
Effective Decision Making and Problem-Solving training courses include skill development exercises in learning to apply problem-solving steps and tools, analyzing information to clearly describe problems, thinking creatively, being a contributing member of a problem-solving team, selecting the best approach for making decisions, creating a plan for implementing, evaluating, and following up on decisions, and to avoid joint decision-making mistakes.
Participants of this course learn how to tame creativity and use it to reveal new paths. They consider convergent and divergent thinking and consumer decision-making in the process and learn how to explore and define problems to keep time and effort for the most important issues, mastering the proven techniques of creative problem-solving.
Course Objectives:
At the end of the Effective Decision-Making and Problem-Solving, you will able to:
- Define what a problem is and the different types of problems
- Recognize the importance of dealing with the cause of a problem
- Identify barriers to solving problems and how to overcome them
- Understand the different techniques to define and resolve simple and complex problems
- Learn how to apply logical and creative approaches to solving problems and making decisions
- Learn techniques that will help you to understand the cause of the problem
- Practice brainstorming techniques and using mind maps
- Understand the framework of concurrent ideation techniques
- Realize why you shouldn’t blindly rely on intuition when making a decision
- Know how to work with team-based or group decisions
- Learn how to overcome paralysis by analysis while making a decision
- Exercise various tools and techniques for evaluating solutions
- Implement a solution and know how to track and monitor its application
Who Should Attend?
Effective Decision Making and Problem-Solving training course is ideal for:
- Supervisors
- New and experienced Business Executives
- Senior and Middle Managers
- Project managers
- HR Managers
- All professionals involved in problem-solving and decision-making
- All individuals who want to become better at making decisions
Course Outlines:
Introduction to Creativity
- The process of creativity
- Creativity applies to all spheres of life, not just to art
- Common barriers to creativity
- Creativity vs Innovation
Introduction to Creative Problem-Solving
- Is creativity in problem-solving always necessary?
- Principles of creative problem-solving
- Divergent thinking
- Convergent thinking
- Frameworks for creative problem-solving
Exploring and Defining Problems
- Understanding the cause
- How to be sure if this problem is real
- Root cause analysis
- Kepner-Tregoe process
- Pareto analysis
- Understanding systems
Divergent Ideation Techniques
- Brainstorming Techniques
- Visual mapping techniques
- Using mind maps and fishbone diagrams
- Questioning Assumptions
- Context Mapping
Convergent Ideation Techniques
- Pair & Share Technique
- How-How Diagrams
- PPCO Framework
- ALU Framework
Solution Analysis
- Using Logic vs. Intuition
- Viewing solutions in multiple ways
- The process of narrowing down solutions
- Creating rating charts
- Conducting risk analysis
- Individual vs team-based decisions
- Common Problems in decision-making and how to deal with them
- Cultural differences
- Quality of Data
- Accountability and transparency
- Trust
Making a Decision
- Styles of decision-making
- Understanding sensitivities
- Understanding paralysis by analysis
- How to deal with the ambiguity of outcomes
- Applying tools and techniques for evaluating solutions
- The Sunk Cost Paradox
- Golden rules of decision-making
- Finalize decisions with the Decision Matrix
Implementing the Solution
- Considering implementation in advance
- Planning and delegation
