Effective Communication Skills
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Effective Communication Skills Course
Introduction:
All relationships, be they business or personal rely on our abilities to convey the message clearly and concisely, expressing exactly what we mean and appropriately taking into account the context of the situation and the people, we are dealing with.
Communication is the key to business growth and development. No matter the area of application, it is vital for communication to take place clearly and concisely to avoid confusion and deliver the intent and essence of your message efficiently. For proper operations, it is of utmost importance for you to possess strong communication skills to be able to get your point across.
The primary aim of this Effective Communication Skills training is to enable participants to understand the impact that their communication skills can have on others while exploring the different ways in which developing these skills can make it easier for them to succeed in the office and beyond.
Course Objectives:
At the end of the Effective Communication Skills training course, you will be able to:
- Introduce a wide range of practical communication skills to the participants
- Deepen participant's understanding and awareness of themselves and others and how to manage emotions and habits
- Clarify communication pitfalls and how to avoid them
- Enhance the participant's ability to achieve results through working with others
- Provide opportunities for participants to assess their communication skills
Who Should Attend?
Effective Communication Skills training course is designed for:
- Business owners
- Managers
- Group leaders managing the teams
- Employees working at all levels
Course Outlines:
Emotional Intelligence as a Crucial Component of Communication
- Understanding the barriers to communication
- The layers of emotional intelligence and their impact on communicating
- Stress management and the role of optimum level of stress
- Managing emotions
Communication Basics
- Oral and written communication
- Non-verbal communication
- Active listening
- Giving and receiving feedback
- Assertiveness in communication
- Different communication styles
- Evaluating your communication style and its effectiveness
- Enhancing communication effectiveness
Dealing with Conflict, Difficult People, and Running Effective Meetings
- Conflict resolution and negotiating skills
- Conflict management styles
- Facilitating meetings
- Communication systems
- Leaders as communication role models
- Knowledge management
- Self-presentation techniques
- External relations
- Various styles of leadership and their impact on communication
Strategic and External Communication Skills
- Statements of vision, mission, and values
- Enhancing teamwork
- Motivational communication
- Coaching and mentoring skills
- Delegation
Communicating for Influence: Building Impact
- Communication and reasoning skills
- Storytelling
- Purpose-driven communication and influence
- Personal Impact Plan
