Effective Communication and Feedback Skills
Select Other "city & date"
Effective Communication and Feedback Skills Course
Introduction:
Effective communication skills are essential for workplace success. Participants in this course learn critical communication skills and strategies necessary for giving and receiving feedback in today’s fast-paced work environment and build confidence in their ability to effectively communicate feedback. Confidently giving and receiving feedback is an important interpersonal skill for anyone working as part of a team, and is an especially important skill for those in leadership roles. Giving feedback is vital to coaching others, developing others, and maximizing team performance. Giving and receiving effective feedback also fosters accountability and respect in the workplace, and can dramatically improve workplace productivity.
Participants in this Effective Communication and Feedback Skills training course learn about different types of feedback, what needs to be considered before giving feedback, and what conditions are necessary for giving feedback to be successful to ensure an ongoing and respectful relationship.
Participants learn guidelines for planning effective feedback and have the opportunity to discuss instances in the workplace where feedback would be valuable. Opportunities are provided to practice giving and receiving feedback during the session. Participants also learn the fundamentals of receiving feedback to support their ability to gracefully give and receive feedback.
Course Objectives:
At the end of the Effective Communication and Feedback Skills training course, you will be able to:
- Define effective communication, especially in the context of giving feedback
- Describe the intended objectives of effective feedback,
- Receive feedback gracefully
- Describe the differences, similarities, and overlap between feedback, coaching, confrontation, and courageous conversations,
- Prepare to give effective feedback,
- Plan to deliver any type of feedback positively and respectfully,
- Prepare to deal with difficult, e.g., emotional, issues when giving feedback,
- State the differences and objectives of different types of feedback e.g., reinforcing, redirecting, etc., and when to use one type versus another
Who Should Attend?
Effective Communication and Feedback Skills training course is for
- Managers, supervisors, team leaders, and anyone who strives for a low-stress and time-efficient work environment.
- Those wanting to learn essential communication skills and strategies necessary for giving and receiving feedback in today’s fast-paced work environment, and build confidence in their ability to effectively communicate feedback.
Course Outlines:
Introduction to the Course
- Participants are introduced to the course, review the course outline, review the formal course objectives, and set their objectives for the course.
Effective Communication
- Participants define the characteristics of effective communication and the role of effective communication in the context of giving feedback.
What is Feedback
- Lecture and discussion to define effective feedback – what feedback is and what feedback is not, the choices people have when giving and receiving feedback, and how feedback is related to delivering results as well as motivating and motivating others. Includes a discussion on how feedback differs from coaching, training, confrontation, and courageous conversations.
The Feedback Model
- Lecture and discussion about the feedback process and what makes feedback more effective, what can undermine giving effective feedback, together with the benefits of being able to give and receive feedback effectively. Includes a discussion about different types of feedback – e.g. reinforcing, redirecting, and the best approach to take according to the situation.
Feedback and Emotions
- Lecture and discussion about the role of emotions in both giving and receiving feedback and how to manage emotions when giving and receiving feedback.
Language, Trust, and Authenticity
- Lecture and discussion about how to choose the right language, tone, and words to use when giving feedback, and the role of trust, authenticity, and accountability in giving effective feedback.
Feedback and Communication Style
- Lecture and discussion about feedback and communication style – exploring how different personality styles both give and receive feedback and how to identify different personality styles and adapt one’s approach to giving effective feedback.
Structure of Effective Feedback
- Drawing on past experiences, participants explore the development of a model for effective feedback, including intent and approach. Principles include:
- Constructive
- Focused on demonstrated actions or behavior, not attitude
- Future focused
- Goal oriented
- Involves two-way conversation
- Supportive
- Owned by the giver Participants use recent feedback
Preparing to Give Feedback
- Participants continue to build their feedback example by exploring the following topics:
- Picking the right topic
- The purpose of providing feedback
- The desired results
- Picking the right time
- Making it visible to the person (clarity and detail)
- Asking questions to gain commitment
- Handing over ownership
