Effective Administration Skills, Office Management and secretary
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Effective Administration Skills, Office Management and secretary Course
Introduction:
Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology, and an increasingly diverse workforce bring challenges and also growth opportunities.
This dynamic and in-depth course explores some of the more advanced skills that can help an office manager work more confidently, creatively, and effectively.
Office Management and Effective Administration Skills is an exciting and interactive course designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries, and personal assistants the opportunity to audit and develop the interpersonal and professional skills needed to do their jobs effectively.
Course Objectives:
By the end of the Effective Administration Skills, Office Management, and Secretary training course, participants will be able to:
- Prioritize their daily responsibilities to achieve maximum output
- Streamline their work practices and office environment
- Communicate effectively and assertively at all levels
- Understand their selves and others thereby improving interactions and relationships
- Use techniques to help them think creatively, solve problems, plan, and make decisions
- Manage a network of working relations.
- Organize and improve office systems.
- Communicate effectively.
- Manage time for yourself and others.
- Manage the performance of admin staff.
- Manage and present information.
- Improve written communications.
Who Should Attend?
Effective Administration Skills, Office Management, and Secretary courses are ideal for:
- Office Managers
- Executive secretarial staff
- Administrative Assistants
- Personal Assistants
Course Outlines:
Program Introduction/ Roles, Competencies, and Personal Effectiveness
- Program introduction and objectives
- Action planning
- The ‘competence’ model of skills, behaviors, and values
- Emotional and Chronistic Intelligence
- Personal competence review
- Time management constraints – resources, systems, other people, and self
- Handling requests and conflicting priorities
Managing Working Relationships /Communication Skills/Supervising Admin Staff
- Coaching and training colleagues and staff – skills of on-the-job training.
- Communication and listening skills – lessons from NLP.
- Developing a network of working relationships – influencing skills.
- People problems and stubborn employees.
- Building rapport.
- Criticism skills.
- Assertiveness and conflict.
- Practical motivation.
Team Working, Communication and Meetings
- Team working and team roles.
- Briefing skills – giving, receiving, and passing on.
- Organizing, and participating in, meetings.
- Notes, minutes, and follow-up.
Managing Time/Desk Management and Office Technology/Writing Skills
- Planning and priority setting.
- Office layout and ergonomics.
- Managing the paper load and developing paperless systems.
- Getting the best from office technology.
- Letter writing.
- E-mail efficiency and etiquette.
- Writing and editing reports.
- Proof-reading skills.
- Writing & designing presentation slides.
- Setting up/developing writing layout and style guidelines for the organization.
Handling Information & Budgets/Improving Customer Service and Systems
- Standards of information management – scheduling, filtering, and digesting.
- Interpreting & presenting statistical information.
- Designing & using graphs.
- Developing customer service and systems – continuous improvement.
- Designing surveys, presenting findings, and interpreting meaning.
- Fundamentals concepts of financial management.
- Monitoring budgets and variance.
- Action planning.
