Coaching Skills for Managers
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Coaching Skills for Managers Course
Introduction:
Coaching is an invaluable tool for managers who want to motivate and support their team to improve performance and manage change. It can also be part of an organizational strategy to support change at the individual, team, and organizational levels. Coaching is increasingly recognized as a flexible and effective way of supporting staff to develop new skills and confidence.
Good coaching skills and performance management lead to self-motivation and an attitude that is oriented towards solutions and continual improvement rather than problems and avoidance. This course helps turn managers into effective coaches.
The coaching Skills for managers training course is designed to help line managers understand coaching, how coaching fits with effective management, and to acquire practical coaching techniques to use in their everyday work.
Course Objectives:
At the end of this Coaching Skills for Managers course, learners will be able to do:
- know when to use coaching with staff and peers
- develop strong 1-2-1 interpersonal, listening, and communication skills
- grow more productive, confident, and self-reliant staff
- empower team members to identify their own goals and improvements
- connect individual staff to the strategic needs of your organization
- build and maintain more positive, constructive working relationships
- retain high performers by giving them responsibility for and ownership of success
- Establish a coaching relationship
- Ask powerful questions
- Listen to what is being communicated
- Generate new options
- Set realistic goals
- Utilize a coaching model, tools, and techniques
Who Should Attend?
Coaching skills for managers training course is designed for:
- Anyone who manages, supports, or coordinates other people, and who is interested in deepening the effectiveness of their working relationships and improving performance.
- No prior knowledge of coaching is needed - just a commitment to effective management.
Course Outlines:
An Introduction to Coaching
- What is coaching?
- Why is it so effective?
- What coaching is not
- What’s your coaching style?
- Coaching as a managerial style
- The different uses of coaching i.e. immediate feedback, regular meetings, performance, and ongoing development.
Coaching Models
- Using the GROW coaching model
- Practice and application of GROW
- Other coaching models
- GROWTH
- OUTCOMES
- FUEL
How To Give Constructive Feedback
- When to give feedback and how
- Structuring a feedback conversation
- 2 models for giving effective feedback:
- Situation-Behavior-Impact
- Pendleton’s feedback process
- Phrases and statements to use.
- Introduction and practical implementation of coaching models for:
- Understanding learning styles
- Building rapport and trust
- Setting SMART objectives
- Giving immediate/on-the-job coaching – Regular 121’s – Performance meetings
Understanding People & Their Motivations
- Understanding the world according to others.
- Understanding beliefs, values, and impact on behaviors
- How to understand this and how to apply it to the working environment for performance improvement.
Questioning
- Powerful questions
- Understanding question types and knowing when to use them
Active-Listening
- Getting out of your way!
- Listening at different levels
- Finding amazing things in what your client has said.
Conduct and Ethics
- Coaching approaches
- Ethical practice
- Confidentiality
