Change Management Strategies and Conflict Resolution
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Change Management Strategies and Conflict Resolution Course
Introduction:
Your leadership team should consider the human side of change during the transition process and develop a plan to anticipate and address it. Furthermore, you should expect these changes to create a certain amount of workplace conflict and be prepared to manage it, making it a productive rather than a disruptive force.
If you want to gain a solid understanding of Change Management and Conflict Resolution and fast-track your dream career, then take a step in the right direction with this industry-standard, comprehensive Change Management and Conflict Resolution course designed by expert instructors.
At the heart of this Change Management Strategies and Conflict Resolution Training course, we use trusted tools to measure your style when in conflict, and we will coach you through the issues that arise from the results of the tests.
In this extending and insightful course, we use the famous Thomas Kilmann (TKI) Conflict Resolution Instrument. This tool has been utilized by all top organizations to create collaborative teams for excellent performance.
Course Objectives:
At the end of this Change Management Strategies and Conflict Resolution Course, learners will be able to do:
- Understand the main sources of conflict
- Analyze and understand the nature of conflicts
- Describing appropriate techniques to manage conflict
- Utilize the Thomas Kilmann Model for greater awareness and effectiveness.
- Establish effective communication Skills for increased collaboration and productivity.
- Implement and build workable communication action plans.
- Comprehend the key leading to lasting change.
- Comprehend the need to take responsibility for leading change.
- Comprehend how to be a Leader of Change.
- Increase a greater awareness of yourself and your full leadership potential.
- Manage relationships with others promptly, from level one through to level four competency in all areas.
Who Should Attend?
Change Management Strategies and Conflict Resolution Training course is ideal for:
- All Managers and Leaders who wish to enhance their competencies in change management
- All Human Resource (HR) Personnel
- Leaders & Supervisors who need to take charge of – and resolve – conflicts or difficult situations that could hurt performance, effectiveness, and relationships
- Junior / Middle Managers new to their role, or with experience but little previous training
Course Outlines:
Putting Conflict into Perspective
- Reasons why conflicts develop
- A personal view of conflict and conflict resolution
- Emotions involved in a conflict situation
- Identifying and addressing factors that escalate conflict
- What do we mean by the term Conflict Management?
- Where and when does conflict happen?
- The steps to effective Conflict Management.
- Exercise: The Communication Bridge.
- How to avoid misunderstanding?
- Our reaction to conflict.
Change Management
- Change Exercise: The Ball.
- Personal growth and change strategies.
- The change curves.
- Making change stick.
- Kotter’s 8 steps to effective change.
- The 5 stages of change.
- The Burning Platform.
- Change Exercise: Risk it!
Re- Conflict Resolution
- The Thomas Kilmann (TKI) Conflict Resolution Instrument
- Exercise: Building collaboration quickly and easily
- Exercise: A Trip to the Theatre!
- Exercise: Win as Much as You Can!
- The 2 types of communication
- DVD The Ten Most Difficult Types
- The 4 results of every communication
Personal and Organizational Conflict Resolution Skills
- Examining a personal conflict situation
- Applying conflict resolution skills to a personal conflict situation
- Identifying preferred conflict handling styles
- Conflict-solving options (and when to use them)
- Additional strategies for reducing specific conflict
Developing the Core Skills Needed to Successfully Prevent and Resolve Conflict
- Communicating effectively as a means of preventing and managing conflict
- Active listening
- Adapting to individual Personality Types as a conflict resolution skill
- Applying assertiveness skills to resolve conflict
