Business Process Improvement, and Process Mapping
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Business Process Improvement, and Process Mapping Course
Introduction:
Process mapping is a technique used to visually represent a step-by-step internal business process. It can be used merely to document business processes for reference when carrying out the tasks, or it can be used as a tool for improvement; to highlight areas that would benefit from the change.
This Process Mapping Training Course will introduce you to the process of Process Mapping. The course will show you how to effectively build and use a basic process map once assembled.
Business Process Improvement & Process Mapping course will show you how to do this collaboratively, gaining buy from those directly and indirectly affected by the process.
Course Objectives:
At the end of this Business Process Improvement, & Process Mapping Course, learners will be able to do:
- Define processes and their importance for the proper functioning of an organization
- Identify the international standards for the process approach
- Examine various process assessment and re-engineering methodologies
- Generate process analysis charts and process maps for improvement
- Justify the need to measure processes as an improvement tool
Who Should Attend?
The business Process Improvement, & Process Mapping Training course, is ideal for:
- Owners, managers, project teams, and business analysts of small, medium, and large-sized enterprises and public sector organizations
- Project leaders and individuals involved in improving the effectiveness of business processes
- Quality Managers, Quality Engineers, Business Process Owners, Process Improvement Managers,
- System implementers, Management representatives, System coordinators, Change managers, and Improvement teams.
Course Outlines:
Process Definitions and Elements
- Process definition
- Process approach to improvement
- Advantages of process mapping
- Elements of a process
- Benefits of process maps
- Attributes of a process map
- Process efficiency versus effectiveness
- Stakeholder analysis
Understanding Process Approach and Non-value-added Analysis
- Understanding process approach
- Process characteristics
- The Plan, Do, Check, Act (PDCA) approach
- Opportunities for reducing cycle time and defects
- Non-value added explained
- Lean thinking to reduce waste in processes
- The eight types of process waste
Re-engineering Methodology
- The need for re-engineering
- Determining what re-engineering is and is not
- Patterns of re-design
- Reengineering
- Simplification
- Value-added analysis
- Gaps and disconnects
Process Assessments Approaches
- Key terms
- Types of mapping tools
- Simple flowcharting
- Geo graphs, spaghetti/workflow diagrams
- Swim lane (deployment) flowcharts
- Supplier-input-process-output-customer charts (SIPOC- Six Sigma projects)
- Value stream maps
- Process hierarchy
- IDEF0 process map
- Failure Mode and Effects Analysis (FMEA)
Process Improvement and Measurement
- Diagnosis of a process
- Analyzing and improving a process
- Turtle diagram
- Using process maps to identify root causes
- Twelve cornerstone tools to process streamlining
- Problem-solving techniques
- The need to measure
- Process Key Performance Indicators (KPIs)
- Benchmarking and the balanced scorecard
