Advanced Employee Relations Training
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Advanced Employee Relations Training Course
Introduction:
Effective collaboration among people, including employees, is greatly facilitated by positive relationships. Managing relationships in the workplace plays a crucial role in establishing cohesive teams characterized by mutual respect, open communication for sharing new ideas, and seamless teamwork.
Employee Relationship Management (ERM) is a strategic process adopted by organizations to foster healthy relationships. ERM initiatives contribute to boosting morale, fostering connections among team members, and identifying areas of concern within the organization. When Human Resources (HR) teams and leaders implement best practices in conflict resolution and employee engagement, they contribute to cultivating a workplace culture that is both safe and interactive.
Course Objectives:
By the end of the Advanced Employee Relations Course, participants will be able to:
- Review all the aspects of the HR Function in the organization
- Have an influence on the management and employees, with/out authority
- Be a conduit of effective communication between employees and management
- Analyze the performance and give constructive feedback to improve productivity
- Create an environment of trust and safety
- Strengthen the management and employee relation
- Understand and utilize proper resources and time in creating effective policies
- Managing the expectations of management and competencies of employees
- Create a healthy work culture to increase productivity and reduce employee turnover
- Coach and counsel employees for improved morale and engagement, consistently
- Enable organizational success by empowering employees with KSA (Knowledge, Skills, Abilities) to perform well on the job
- Review and provide annual reports and reward the employees
- Suggest corrective measures wherever employees are off the course
- Provide a fair and just environment by preventing any discrimination-based biases (conscious /unconscious)
- Become skilled at handling challenging employees, and situations and take necessary disciplinary actions, if required
Who Should Attend?
This Advanced Employee Relations Course is ideal for:
- Employee Relations Specialist,
- Leaders and Managers,
- HR personnel, Line Managers,
- HR experts, OD Consultants and Independent consultants,
- Corporate professionals managing people in the business
Course Outlines:
Introduction to Employee Relations (ER)
- Understanding the importance of labor law
- Definition of labor law in employee relations
- Duties and responsibilities and rights of employees
- Duties and responsibilities of employers
Managing the Performance of Employees
- Understanding the importance of employee surveys
- How to measure morale surveys?
- Application of subjective and objective data
- Identifying the key indicators in morale surveys
- ER and its role in performance management
- Fair performance management system and its importance
Responsibilities of ER Counsellors
- Understanding the terminology of personal issues
- Methods of counseling
- Understanding the line between coaching and counseling
- Understanding the responsibilities of ER counselors
- Understanding when to provide counseling and when not to
Grievances vs Complaints vs Whining
- Terminology of grievance, complaints, and whining
- Understanding the condition of grievance vs complaints vs whining
- Handling procedures
- Key performance indicators for resolution of grievance
Resolution of Disputes:
- Terminology of a dispute
- Understanding the different types of disputes
- Labor law understanding of disputes
- Resolving disputes
- Ways to resolve disputes, when escalated: when disputes are creating conflicts
- Review of the course and “Question and Answer session”
