Achieving Administrative Excellence Training
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Achieving Administrative Excellence Training Course
Introduction:
Administrative professionals are highly valued for their ability to wear many hats, cope with high-level responsibilities, and work with both speed and accuracy. Organizing all the pieces and parts of your professional life – from workspaces to meetings to travel plans, as well as keeping executives organized, takes a huge range of skills and attributes. The new COVID-19 world environment also creates unique challenges affecting almost all the responsibilities of the professional administrator. This interactive training course tackles both the practical know-how you need to give you an edge in a busy multi-faceted role, as well as the mindset, confidence, and calmness to manage yourself, your work, and your working relationships no matter what the challenges.
Course Objectives:
By the end of the Achieving Administrative Excellence training program, participants will be able to:
- Work Smarter and Leverage Their Time to Get Things Done Quickly
- Set and Achieve Short- and Long-Term Goals, as well as Arranging Meetings, Projects and Events Successfully
- Communicate Confidently and Clearly at All Levels
- Present Themselves Professionally in Meetings and Presentations
- Organize Themselves, Their Office, and Their Executives More Effectively
Who Should Attend?
This training course is suitable for a wide range of professionals but will greatly benefit:
- Office Managers or Coordinators
- Executive Secretaries
- Administrative Assistants
- Administrative Managers
- Executive Assistants
Course Outlines:
Mastering your Workload
- What is your personal and work vision?
- The secrets to working smarter rather than harder
- Achieving long and short-term goals through proper scheduling and prioritizing
- Setting up administrative systems and procedures that work
- Time Management Secrets to adopt and time-wasters to avoid
- The latest technology to help you achieve administrative excellence
Essential Communication Skills
- Common communication styles
- How to be an assertive communicator
- How to set boundaries without saying "no"
- Understanding different personality types
- Dealing with difficult personalities and situations
- Emotional intelligence at work
- Avoiding ego games and unnecessary conflicts
Working with your Boss and your Team
- Managing administrative responsibilities in the virtual workplace
- Developing a strategic partnership with your boss
- Keeping on top of calendars, appointments, and schedules
- Making travel and accommodation arrangements
- Preparing the office and tasks for your absence – holiday or lockdown
- Organizing, attending, and minuting meetings – online and in-person
Professionalism in the Workplace
- Handling the Phone Professionally – avoiding common mistakes we all make
- Writing friendly and professional emails
- Social media and technology savviness
- Mind Mapping for organizing and planning
- Event planning – Small and medium-sized project planning basics
- Making confident, clear presentations – online or in-person
- Maintaining your professional image – even whilst working at home
Self and Stress Management
- Managing your responsibilities, roles, resources, and relationships from the inside out
- The power of the sub-consciousness
- How to remain motivated and passionate about work in times of uncertainty
- Handling stress pressure and anger at work
- Work-life balance – how to achieve it
- Taking care of yourself and others without burning out
- Where to go from here – continuing professional development
